Call Centre Agents at Aero Contractors Airline

Aero Contractors Airline is a well respected aviation service provider in the rotary wing (helicopter) offshore oil and gas sector plus the fixed wing scheduled and charter passenger sector .  Aero is uniquely placed in the Nigerian market to offer both rotary and fixed wing services to the highest international standards of safety.

Currently the fastest growing Nigerian carrier passenger,Aero is focused on bringing customers world class aviation services with affordable fares,quality on-board services,good customer relations with effective online services and operational competence.Aero pride itself in its punctuality and safety record.Aero has established itself as the leading regional and innovative carrier in West Africa.

Are you looking for career advancement in a world class organisation? Aero Contractors has a number of vacant positions for the right talent.



Want to be part of a world-class organization? Here's your opportunity to take your career to new heights.

Job Title: Call Centre Agents

Reports To: Call Centre Supervisor
Function: Commercial
Sub Function: Sales/ Customer Service
Location: Lagos
Ref Code: ACN/COM/CCA/0313

Purpose Statement:
To ensure that customer needs with respect to flight reservations/ booking are fully met on every call through the achievement of quality and service targets and the delivery of first class customer service.

Key Accountabilities
To achieve KPI and targets set as applicable.
To ensure that each customer receives high quality experience of professional service thus achieving your call quality targets.
To ensure that all necessary administrative work is completed accurately and promptly on each call thus achieving your error rate target.
To maximise productive „phone time‟ while working in the call centre, through achieving a calls per productive hour target.
To look for opportunities to maximise the sales potential of calls as appropriate
To put the customer at the centre of every communication and to match the benefits of the Aero offer against the customer needs on every call.
Achieve quality, error rate, schedule adherence, calls per productive hour and first time resolution targets.
Knowledge, Skills and Experience:
This position requires a graduate with a Degree/HND or any related discipline relevant to aviation.
A good knowledge of aviation industry will be an added advantage.
Positive approach to issues, Team player with good inter-personal skills.
Customer service oriented.
The ability to communicate effectively (verbally and in writing) with all levels of people.
Experience in Customer relations in a similar position as well as Multilingual proficiency will be an added advantage.
The following skills are essential:
Analytical ability
Excellent Customer Service Skills
Creative thinking and problem solving
Must be computer literate

Application Closing Date
29th March, 2013

Method of Application
Interested employees whose experience and competencies match the job profile should send their CV subject: "Call Centre Agent - ACN/COM/CCA/0313" to: careers@acn.aero

Please note that only shortlisted candidates will be contacted.