Customer Service Officer at VDT Communications Limited

VDT Communications Limited is a member company of the Bitcom Group, with vast years of experience in the provision of data communication services to corporate organizations with multiple branches across Nigeria.

VDT Communications  is recruiting to fill the position of:

Job Title: Customer Service Officer

Location: Lagos



Responsibilities
Receive and resolve fault calls at first level of trouble shooting and document appropriate processes taken to resolve fault.
Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties.
Take full responsibility for handling customer’s complaints, queries and requests establish and maintain good working relationship with customers
Responsible for orderly 2nd level fault handover to Field Services Engineer (FSE) and follow up to ensure that open ticket is successfully closed within SLA limit
Generate necessary periodic reports for both internal and external use. Copied from: www.hotnigerianjobs.com
Requirements
BSc in Computer Science, Engineering or Social Sciences.
2 years plus experience in Customer Service for an ISP
Male preferably, should be able to work during off peak period and night duty
Successful candidate must be able to work under pressure, maintain a cheerful disposition and possess strong analytical and communication skill
Personal knowledge of IP networks in data communication organization
Application Closing Date
18th March, 2014

How to Apply
Interested and qualified candidates should send their CVs to: info@vdtcomms.com using Job Title as the subject of the mail