MSIP Operations Assurance Manager

Location : Lagos -Ikoy - Nigeria
Type : Permanent Jobs
Salary : Competitive
Main Industry : Search Management & Executive Jobs
Other Industries and Skills : Information Technology
Role : MSIP Operations Assurance Manager
Job ID : 27217376
Req ID: 14660

Overall purpose

Manager, Operations Assurance is mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide a escalation point for all KPI / operations delivery performance deviations towards the customer

Responsibilities

- Ensure the overall management and operations of the customers network within defined service delivery specifications
- Actively manage the network operations orga
nisations in gaining high efficiencies and high quality
- To be the main driver and operational interface towards the customer for all ops assurance related activities
- Ultimately responsible for the overall business performance of the contracted operational services
- Lead the Operations Assurance organization through change and continuous development
- Identify and communicate new business opportunities to the Ericsson Customer Unit (KAM)
- Manage and maintain relevant WLA's, Network Incident Resolution Management
- Serve as Primary Escalation Point for Network Incidents
- Manage customer relationships and drive corporate governance in the demand organization.
- Escalate contractual deviations on KPIS to MSIP governance and manage operational risks
Knowledge and Experience required

- The right candidate will have Nigerian experience and be able to negotiate with both Nigerian and Indian authorities.
Education

- Bachelors/Masters Degree in Telecommunications. MBA is an advantage
Experience

- 10-15 years of experience preferably familiar with Ericsson processes/procedures and good internal contact network.
- Ability to work on senior management level.

Skills and Competencies

Skill Requirements

Technical

- A profound overview of different technical areas in telecom, datacom and can quickly acquire new knowledge and digest new information.
- Knowledge of Ericsson's organisation, products and services.

Business

- Understands and analyses complex issues or problems, both current and potential, in order to identify the most appropriate solutions.
- Uses strategic vision to define priorities and plan time, budget and resources realistically to achieve business objectives.
- Strong willed and excellent negotiation skills
- Adherence to Code of Ethics and our Core values

Human

- Excellent interpersonal and presentation skills
- Driven and self-starter, ability to push supporting functions to be able to deliver as to Ericsson commitment levels
- Diplomacy and task-oriented, getting the right balance

Additional Information

- Based in Nigeria, travel in-country

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